Privacy Policy

Effective Date: July 2026

Our Commitment to Your Privacy

At Kennix Care (ABN: Registered Entity), we respect your fundamental right to privacy and are committed to protecting the personal and sensitive health information of our participants, families, support coordinators, and website visitors. This Privacy Policy outlines how we collect, store, use, and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the NDIS Quality and Safeguards Commission Rules.

---

1. Information We Collect

We collect information that is reasonably necessary to provide high-quality disability support, clinical nursing, positive behaviour support, and care coordination services. This includes:

• Personal Identification Details: Name, date of birth, contact details (phone, email, postal address), and emergency contact information.
• NDIS & Funding Details: NDIS participant number, plan management type, support category budgets, and service agreements.
• Sensitive Health Information: Medical history, disability documentation, physician details, risk management plans, and clinical nursing notes.
• Technical Website Data: IP address, browser type, device identifiers, and anonymous web page usage via Google Analytics.

2. How We Collect Information

Information is collected directly from you when you complete our online NDIS Referral Form, fill out a contact inquiry, speak with our intake team, or enter into an NDIS Service Agreement with us. With your explicit consent, we may also receive information from your GP, therapists, support coordinators, or NDIA planners.

3. Use and Disclosure of Personal Information

Kennix Care will only use or disclose your personal information for the primary purpose for which it was collected, including:

• Delivering personalized healthcare and disability support services.
• Coordinating care with approved health practitioners and service providers.
• Processing billing with the NDIA, Plan Managers, or self-managed participants.
• Fulfilling legal obligations under the NDIS Quality and Safeguards Framework.

We never sell, rent, or trade your personal or health information to third parties for marketing purposes.

4. Security & Data Protection

We take data security seriously. All electronic records are stored in secure, encrypted cloud environments accessible only by authorized personnel bound by strict confidentiality obligations. Physical documents are kept in locked, secure facilities in accordance with Australian health record retention laws.

5. Accessing and Correcting Your Information

You have the right to request access to the personal and health information we hold about you, or to request corrections if you believe the information is inaccurate or out of date. Requests can be submitted in writing to our Privacy Officer at info@kennixcare.com.au.

6. Complaints & Contact Information

If you have any questions or concerns regarding our privacy practices or wish to make a complaint, please contact us: